Overview
Thank you for choosing Myfancycrafts India. This Return and Refund Policy outlines the terms and conditions for returning and refunding customized products purchased through our platform. By making a purchase, you agree to the terms outlined below.
Returns: We understand that you may occasionally need to return a customized product. Our return policy is as follows:
- Customized products are non-returnable unless they arrive damaged or defective.
- In the event of damage or defect, please contact our customer support within [number of days, e.g., 7 days] of receiving the product.
- Once you receive product 360 view opening video is mandatory in which damage should be visible.
- After checking the video if we found that you really received damaged product then we will send another product to you as soon as possible.
Refunds: Refunds will be processed in the following situations:
- Damaged or Defective Products: If your customized product is damaged or defective, we will issue a full refund or provide a replacement, as per your preference.
- Incorrect Customization: If the product received does not match the customization details provided during the order, we will offer a full refund or replacement.
Refund Process: To initiate a refund or replacement, please follow these steps:
- Contact our customer support at [+91- 8149494651] within the specified timeframe.
- Provide your order number, a description of the issue, and photographic evidence.
- Our customer support team will guide you through the return process and provide instructions on how to return the product.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {myfancycrafts@gmail.com}.
Non-Refundable Situations: Customized products are crafted based on your specific requirements. As a result, refunds will not be issued in the following situations:
- Change of Mind: We do not offer refunds for personalized products due to a change of mind or preference after the order is placed.
- Incorrect Information: Refunds will not be provided if the customization details provided by the customer are incorrect.
Shipping Costs: If a return is necessary due to our error or a defective product, we will cover the return shipping costs. In other cases, the customer is responsible for return shipping fees.
Cancellation Policy: Cancellation requests for customized orders can only be accepted within 6 hours of placing the order. After this timeframe, cancellations cannot be accommodated.
Contact Us: If you have any questions or concerns about our Return and Refund Policy, please contact us at [+91- 8149494651].
By making a purchase on our website, you acknowledge and agree to the terms of this Return and Refund Policy.